Trip Launchpad
Frequently asked
Questions
We are always happy to accommodate a preview of our centres. Please contact the centre you’re visiting to arrange a suitable date and time with the customer service department. Call our team on 0800 655 6564.
We are holders of the LOtC quality badge. This means you can be assured that we have met with required standards around safety, activity provision and learning outcomes. The Outdoor Education Advisers’ Panel endorses the LOtC Quality Badge and the majority of Local Authority Outdoor Education Advisers have indicated that they accept the award in place of some or all of their checks. You can view which Local Authority Outdoor Education Advisers support the LOtC Quality Badge by visiting the OEAP website here.
We can cater for most dietary requirements. Please contact the centre as soon as possible to make them aware of any allergies which they can discuss with you to ensure the correct provisions are in place for your visit
Yes. All guests get a packed lunch on departure and a hot option can be provided at an extra cost.
Changes can be made to the number of guests up until room allocations and activity groups are set eight weeks prior to the trip. Changes after this point will depend on accommodation and activity availability on centre and it may not be possible to accommodate additional guests.
We aim to send out your room plan and activity programme four weeks prior to your trip. To ensure we meet this deadline, we ask you to provide gender splits eight weeks prior to the trip. Details of the information required will be in your twelve week email and can be provided to us via your centre contact.
We are happy to take requests for specific accommodation blocks but we cannot offer any guarantees (unless specifically confirmed at time of booking), especially in peak periods. Your group may be sharing an accommodation block with other groups but we will endeavour to keep groups on separate floors and corridors.